Privacy Policy
Last updated: 1 July 2026
This policy is a plain-language template intended to reflect South Africa's Protection of Personal Information Act (POPIA). Before publishing this site live, have it reviewed by a qualified legal professional to ensure it accurately reflects your actual data practices.
1. Who we are
Free Website Factory(“we”, “us”, or “our”) operates https://www.freewebsitefactory.co.za and provides free and paid website design services to small businesses in South Africa. We are the responsible party for personal information processed through this website, as defined under POPIA.
2. Information we collect
When you apply for a free website, contact us, or use this site, we may collect:
- Contact details, such as your name, email address, and phone number
- Business information, such as your business name, industry, and location
- Details you provide about your goals for a website
- Technical information such as browser type and general usage data collected via analytics
3. How we use your information
- To review and respond to your application
- To design, build, and support your website
- To communicate with you about your project or enquiry
- To improve our services and this website
- To comply with legal obligations
We do not sell your personal information to third parties.
4. Legal basis for processing
We process your information based on your consent when you submit a form, our legitimate interest in operating and improving our services, and, where applicable, to perform a contract with you (for example, once you become a client).
5. Sharing your information
We may share limited information with trusted service providers who help us operate this website and deliver our services — such as email delivery, hosting, and analytics providers — under obligations to keep it confidential and secure. We do not share your information for third-party marketing purposes.
6. Data retention
We retain application and project information for as long as reasonably necessary to fulfil the purposes described in this policy, or as required by law, after which it is securely deleted or anonymised.
7. Your rights under POPIA
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information, subject to legal requirements
- Object to certain processing of your information
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact us at hello@freewebsitefactory.co.za. You also have the right to lodge a complaint with the Information Regulator of South Africa.
8. Security
We apply reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access, including secure hosting and encrypted connections.
9. Cookies and analytics
We may use cookies and similar technologies, including Google Analytics, to understand how visitors use our site. You can disable cookies through your browser settings at any time.
10. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by an updated “last updated” date at the top of this page.
11. Contact us
Questions about this policy or your personal information can be directed to hello@freewebsitefactory.co.za.